FAQ
Questions, answered.
Choosing a digital partner is an important decision. Here are the questions we're most often asked before a project begins.
Working together
Getting started.
How do projects usually begin?
With a short enquiry about your business, followed by a conversation to understand what's actually going on before anything is recommended.
What happens after I get in touch?
A real person reads your enquiry, we arrange a short discovery conversation, then recommend whatever genuinely fits — not the biggest package we sell.
Do I need to know exactly what I want?
No. Most enquiries start with a problem, not a fully-formed solution. Working out the right solution together is part of the process.
Can you help me decide what my business needs?
Yes — that's usually most of the first conversation. We'd rather talk you out of something you don't need than sell it to you.
Pricing & investment
What things cost.
Why don't you publish fixed prices?
A published price only fits a business built to match it. A quote based on your actual project is more honest than a number that ignores what you specifically need.
Do you offer payment plans?
Often, yes — typically split across project milestones rather than all upfront. We'll confirm what fits once we understand the scope.
Is there a minimum project size?
Not formally, but our focus is bespoke, considered work — if a project is genuinely too small for that approach, we'll tell you honestly rather than take it on regardless.
Can projects grow over time?
Yes. Many engagements start with one service — a website, usually — and add automation or systems once there's something worth building around.
Websites
About the build.
Can you redesign my current website?
Yes. Sometimes the right answer is a full rebuild, sometimes it's targeted changes to what's already there — we'll tell you honestly which fits.
Will my website work on mobile?
Yes, always. Every site is designed for mobile as a first-class experience, not a shrunk-down version of the desktop layout.
Can I edit content myself afterwards?
In most cases, yes — we'll agree what you need to be able to update yourself before the project is built, so it's designed in from the start.
Do you provide hosting?
We can arrange it or work with hosting you already have — whichever makes more sense for your situation, discussed upfront.
Automation & systems
Beyond the website.
What kinds of businesses benefit from automation?
Any business with repeatable manual work — enquiries, follow-ups, reporting. If a task is done the same way every time, it's usually worth automating.
Do I need AI?
Not necessarily. We recommend whatever solves the problem — sometimes that's AI, sometimes it's much simpler automation. The label matters less than the outcome.
Can automation integrate with my existing tools?
Usually, yes. We generally connect the tools you already use rather than replace them, so the system fits how the business already works.
Can systems be expanded later?
Yes — that's part of how we design them from the outset, so adding to a system later doesn't mean rebuilding what's already there.
Support
After launch.
What happens after launch?
We stay involved. Real use reveals things planning can't, so the first few weeks after launch are usually spent refining based on how it's actually being used.
Do you offer ongoing support?
Yes — what that looks like is agreed as part of the proposal, not assumed afterward, so there's no ambiguity about what's included.
Can I request future improvements?
Yes, any time. The relationship doesn't end at launch — most clients come back as their business changes, not just when something breaks.
Still have a question?
If you can't find the answer you're looking for, we'd be happy to discuss your business and point you in the right direction.
No obligation, no sales pressure — a plain, honest answer within one working day.